Privacy Policy and Terms of Service

1. Introduction

Welcome to APL-IT 180° (the "App"), An IT Asset Management application[cite: 1]. This App is owned and operated by Arabian Petroleum ("we," "us," or "our")[cite: 1].

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application[cite: 1]. Please read this privacy policy carefully[cite: 1]. If you do not agree with the terms of this privacy policy, please do not access the app[cite: 1].

We reserve the right to make changes to this Privacy Policy at any time and for any reason[cite: 1]. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy[cite: 1].

2. Developer Information

3. Information We Collect

We collect information about users (including Mobile Number of users, what all IT Assets are allocated by the company, and the configuration of the Laptop/desktop assigned to the user) in order to provide the core functionality of the APP[cite: 1].

Personal Data

• User Identity: Full name, email address, phone number[cite: 1].
• User Role: Information on your role (e.g., "IT," "HR," "STAFF," "MANAGEMENT")[cite: 1].
• Other Information: Various IT-related products purchased by Arabian Petroleum[cite: 1].

Technical & Usage Data

• Usage Data: Features you use, pages you view, time and date of your visits, and other data about your interaction with the App[cite: 1].
• Crash Logs: Data collected in the event of an app crash, which may include device information[cite: 1].

4. How We Use Your Information

• Provide, operate, and maintain the App's services[cite: 1].
• Manage user accounts[cite: 1].
• Provide customer support and respond to your requests[cite: 1].
• Monitor and analyze usage and trends to improve the App[cite: 1].

We will never use personal data (especially student data) for targeted advertising or to build profiles for commercial purposes[cite: 1].

5. How We Share Your Information

We do not sell your personal information[cite: 1]. We may share information we have collected about you in certain situations:

• With Third-Party Service Providers: We may share your information with third parties that perform services for us, such as cloud hosting (e.g., AWS, Google Cloud), database management, and analytics[cite: 1]. These providers are contractually obligated to protect data confidentiality[cite: 1].
• No third party service providers are involved: (As per internal operational status)[cite: 1].
• By Law or to Protect Rights: We may disclose information if required by law or to protect safety and rights[cite: 1].

6. Children's Privacy (COPPA & GDPR-K)

We operate in compliance with the Children's Online Privacy Protection Act (COPPA) and other relevant regulations[cite: 1]. We don’t collect or process any personal information from children under 13 (or 16 in the E.U.)[cite: 1].

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information[cite: 1]. While we have taken reasonable steps to secure your information, please be aware that no security system is perfect[cite: 1].

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by our agreement with Arabian Petroleum[cite: 1].

9. Your Data Rights & Deletion

Depending on your location, you may have the right to access, correct, or delete your personal data[cite: 1].

10. Contact Us

If you have questions about this Privacy Policy, please contact us at tssubrahmanian@gmail.com[cite: 1].

11. Acceptance of Terms

By installing and logging into APL-IT 180°, you acknowledge that you are an authorized employee or contractor of Arabian Petroleum Ltd. and agree to use this tool exclusively for corporate IT support and asset management[cite: 1].

12. Authorized Use & Access

• Credential Responsibility: Users are responsible for maintaining the confidentiality of their login information[cite: 1].
• Prohibited Actions: Any attempt to circumvent security protocols or reverse-engineer the application is strictly prohibited[cite: 1].
• Asset Tracking: Data entered must be accurate to ensure the integrity of MIS reports[cite: 1].

13. IT Service Management (ITSM) Protocols

• Support tickets must be used for legitimate technical issues only[cite: 1].
• Costing and repair data is subject to audit by management[cite: 1].
• Priority levels assigned to tickets must reflect actual business urgency[cite: 1].

14. Data Privacy & Security

All data (Staff ID, contact details, asset history) is stored on private company servers[cite: 1]. We do not share data with third parties except as required for vendor support or legal compliance[cite: 1].

15. Intellectual Property

The software (Flutter/Dart, PHP), database schema, and branding are the intellectual property of Arabian Petroleum Ltd. or its designated developers[cite: 1].

16. Limitation of Liability

This application is provided "as-is"[cite: 1]. We are not liable for business interruptions caused by temporary technical failures of the portal or infrastructure[cite: 1].

17. Modifications to Service

The company reserves the right to update these terms or modify application features (MIS charts, reporting modules) at any time[cite: 1].